Customer Service

CPD Units: 2
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Course Duration

75 minutes (this is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Course Structure

Module NumberModule NamePass Required
1About the Course70%
2What is Customer Service70%
3The Goals of Great Customer Service70%
4Discovering and Understanding Customer Needs70%
5Delivering Maximum Levels of Customer Service70%
6Making Customers Feel Great From the Start70%
7Communication Skills70%
8Non-verbal Communication and Body Language70%
9Dealing with Customer Complaints70%

Recommended system requirements

Browser: Up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM
Download Speed:Broadband (3Mb+)

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