Customer Service

£25

 (excl. VAT)

CPD Units: 2
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

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Duration

75 minutes

Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions

Modules
Module Number Module Name Pass Required
1 About the Course 70%
2 What is Customer Service 70%
3 The Goals of Great Customer Service 70%
4 Discovering and Understanding Customer Needs 70%
5 Delivering Maximum Levels of Customer Service 70%
6 Making Customers Feel Great From the Start 70%
7 Communication Skills 70%
8 Non-verbal Communication and Body Language 70%
9 Dealing with Customer Complaints 70%
Module Name About the Course
Module Number 1
Pass Required 70%
Module Name What is Customer Service
Module Number 2
Pass Required 70%
Module Name The Goals of Great Customer Service
Module Number 3
Pass Required 70%
Module Name Discovering and Understanding Customer Needs
Module Number 4
Pass Required 70%
Module Name Delivering Maximum Levels of Customer Service
Module Number 5
Pass Required 70%
Module Name Making Customers Feel Great From the Start
Module Number 6
Pass Required 70%
Module Name Communication Skills
Module Number 7
Pass Required 70%
Module Name Non-verbal Communication and Body Language
Module Number 8
Pass Required 70%
Module Name Dealing with Customer Complaints
Module Number 9
Pass Required 70%
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Individual courses can be purchased online. Our subscription plans for organisations significantly reduce training costs and include unlimited access to all online courses for 12 months. Contact us to find out more.

Contact us

To find our more about Techcentre Training, please get in touch using the details below.

Techcentre Training
20 Old Bailey
London
EC4M 7AN

Email: contact@techcentretraining.com
Telephone: 0208 057 8233